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dc0v0boelz2t's avatar
dc0v0boelz2t
Newcomer
1 day ago

Can't sell players for shards

 

I have a 120 OVR base Gvardiol upgraded to 125 OVR, purchased directly from Star Signings.

I want to exchange him for Star Shards, but the game says he is still in a lineup.

I have removed him from all my regular lineups and Gauntlet squads. I have also reset Gauntlet matches and claimed all 45 stars.

He is the only player affected.

Please investigate and fix this issue so I can exchange my Gvardiol.

Thank you.

CM: Edited thread title to provide additional context. 

android

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    21 hours ago

    Hi there. Even if you have reset your Gauntlet matches and claimed your stars, the game still saves multiple squads behind the scenes for each level. To fully clear your items so you can exchange them for Star Shards, please try these quick steps:

    • Go to Gauntlet Mode and open your lineup screen.
    • Tap the OVR number in the top-left corner of the screen.
    • This opens a list of all squads you have used across different levels.
    • Check every squad and reserve on that list, and remove Gvardiol from all of them.

    Once those are fully cleared from all those squads, you will be able to exchange it immediately. Let me know if this works for you!

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