Connecting server

Dear Support Team,

I am writing to report a serious issue I am facing in the Head-to-Head mode of your game.

Whenever I start a Head-to-Head match, the game shows “Connecting to server” for a long time and then suddenly disconnects with a “Connection Lost” error. After I am disconnected, the game continues automatically by a bot on my behalf against the opponent. Because of this, I lose stars without even being able to play the match properly.

This issue has caused me a significant loss of stars, a waste of time, and a lot of frustration. It is extremely unfair for players to lose progress due to server problems that are not in our control.

I kindly request you to:

1.Please investigate and fix this server connection issue as soon as possible.

2. Restore the stars I have lost due to this problem.

3. Ensure that the game does not auto-play using a bot when a player is disconnected because of server errors.

This is my uid 787298471415078912

If this problem continues, it will be very difficult for me to continue playing the game.

Thank you for your attention and support. I hope for a quick resolution.

Sincerely,

Saqib Hassan