Daily task - UNKNOWN ERROR [10000]

iph 17 pro Max ios

Daily activity tasks are frozen. I completed 2 tasks, the “Claim” button is highlighted. However, when I click on Claim, I receive Error 10000 message. The other 2 tasks were not registering, so I switched them and then I was able to collect the reward, but not the 2 original two that were stuck, and there isn’t a switch option.

The bug occurred on May 13, 5 pm PDT.

User id removed

Screenshot attached

Hi everyone. Thank you for your reports regarding the Daily Task issue in FC Mobile. I’ve passed this on to the team for review. I’ll share any updates when we have more information.

I reported the bug with the daily tasks being unable to be claimed on April 28.  Today my daily tasks are finally working again, which is great.  However, I have lost 3 weeks of daily task rewards at no fault of my own.  My progress in the star pass event is dramatically delayed because I could only earn limited star points in the rivals events and I was not able to collect at least 2000 shards I should have been able to earn by completing the daily tasks.  Will I be offered any compensation for the rewards I lost due to a bug in the game? 

HiEA_Pulsar​ 

I am in the same boat as oqvdfdhbohev​, except my downtime was only 6 days. 

I am sure the others on this post are feeling the same way, and would appreciate being compensated for the loss of daily task rewards.

Thank you for the support with this matter. 

It’s works now… but my rewards?

HiEA_Pulsar​ 

Any update from the rewards team regarding the request for Daily Task rewards we were unable to collect, because of the bug?