Forum Discussion

Hamidullo

Rising Newcomer

2 days ago

Solved

Dear EA Team,

My account was blocked for no reason. I've been waiting for this (3 days). Please unblock my account.

android

EA_Lanna
24 hours ago
Hi Hamidullo,

Our Terms of Service can take a look into this for you. Follow these steps to send in a ban appeal to them, and they'll investigate the ban:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna

EA_Lanna

Community Manager

24 hours ago

Hi Hamidullo,

Our Terms of Service can take a look into this for you. Follow these steps to send in a ban appeal to them, and they'll investigate the ban:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.