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ilpkkf2nlzs2's avatar
ilpkkf2nlzs2
Newcomer
2 days ago

EA account lost access to it

Hello EA Support, I accidentally deleted my FC Mobile app and lost access to my account. I was playing as a Guest and my account was not linked to an EA, Google Play, Facebook, or other account.

 

I have reinstalled the game, but my previous progress is gone. I would really appreciate it if you could check whether there is any way to recover my old Guest account.

 

My old username was: [S.C.O.T.T]

My User ID/UID, if I can find it: [1*************] [CM Edited: delete personal information]

Device I was using: [INFINIX SMART 9]

Approximately when I created the account: [month/year]

I also made purchases on the account: [Yes]

 

Please let me know if you need any other information to verify the account. Thank you.

android

2 Replies

  • RockyFC_10's avatar
    RockyFC_10
    Newcomer
    9 hours ago

    Hello, I need help recovering my accidentally deleted FC Mobile account.

    Old UID: 464028396685033472

    Username: GOAT_LEOMESSI_10

    OVR: 125

    Level: approximately 90

    Club: Barcelona

    Platform: Android

    Device: Realme GT 6T

    Playing since: around 2024

    Linked account: Google Play

    EA Account: My original FC Mobile account was never linked to an EA Account.

    I accidentally used the in-game Delete My Account option and confirmed it. I then mistakenly created another account with the same Google Play account and deleted that account as well.

    Please check the backend status of my original UID 464028396685033472 and confirm whether any data associated with it is still recoverable.

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi ilpkkf2nlzs2​,

    Sorry to hear you lost access to your FC Mobile progress after reinstalling the game. I understand how concerning this is, especially since you also made purchases on the account.

    Because the account was being used as a Guest, the progress was only saved locally on the device and wasn’t backed up to a linked account. Unfortunately, Guest progress may not be recoverable after the game is deleted or reinstalled.

    You can find more information here: Restore lost mobile game progress

    Since you still have the User ID (UID) from the old account, it may still be worth contacting our support team to see what options are available. Please have your old UID, device information, approximate account creation date, and any purchase receipts ready.

    You can find the steps for contacting support here: How to get help and find your User ID in EA SPORTS FC™ Mobile

    For your privacy, please avoid posting your UID or other account information publicly on the forums.

    I hope there are still some options available to help with the account.

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