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c76sgi4ud486's avatar
c76sgi4ud486
Newcomer
3 days ago

Error Code 0x00001 - Oppo Reno 5 - Egypt - Can't Login for 6 Months

Device: Oppo Reno 5

Country: Egypt

Error Code: 0x00001

Problem started: 6 months ago

 

Description:

I cannot enter FC Mobile. Every time I open the game it shows error 0x00001 and closes.

 

Things I already tried:

- Clear cache and clear data

- Delete and reinstall the game

- Use VPN Germany

- Try different wifi and mobile data

- Free up phone storage

 

Important: Many players in Egypt with Oppo devices have the same error for months. 

This is not my internet problem. It is a server bug from EA.

 

Please fix this error. My account is important to me.

 

Account ID: 76sgi4ud4

android

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hi there, thanks for sharing all those details. One thing that has helped with similar login issues is checking your phone’s Date, Time, and Region settings. Please make sure Date & Time are set to update automatically, and that your phone’s Region is set to your actual location, Egypt. Make sure nothing else is blocking your network. 

    Once that’s done, restart your phone completely and try launching FC Mobile again without using the Germany VPN.

    If you had to change the Region setting, and your FC Mobile progress is safely linked to an account, you can also try reinstalling the game once after restarting the device.

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