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n5m2aqj2lp0m's avatar
n5m2aqj2lp0m
Rising Newcomer
16 hours ago

FC Mobile - Error 0x00000001 on Realme 13+

Hello EA Support,

I am unable to launch FC Mobile on my Realme 13+. Every time I open the app, it crashes on boot before the login screen with Error Code 0x00000001.

My EA account and save progress are completely fine—I can log in and play normally on my secondary tablet. The issue is strictly tied to an authentication handshake conflict between EA's servers and this phone's regional firmware profile.

Here is a list of all troubleshooting steps already attempted that FAILED to resolve the error:

Cache & Storage Clears: Wiped Cache & Data multiple times for FC Mobile, Google Play Games, and Google PlayServices, followed by full system restarts.

Network Adjustments: Switched between Wi-Fi and Mobile Data, disabled Private DNS (set to Off), and tried Airplane Mode startup bypasses.

System Settings: Turned on Automatic Date & Time / Time Zone, and changed system language to English (US).

App Settings: Disabled "Sign in to games automatically" in Google Play Games and set FC Mobile battery usage to Unrestricted.

Since none of these client-side fixes worked, could you please look into this device/firmware login block or forward this case to the technical team?

 

Thank you!

android

2 Replies

  • n5m2aqj2lp0m's avatar
    n5m2aqj2lp0m
    Rising Newcomer
    53 minutes ago

    Thank you for the reply! I tried all of these steps—I turned off Realme Game Assistant/floating windows, reset display/font sizes to default, checked for system updates, and reinstalled FC Mobile directly from Google Play. Unfortunately, Error 0x00000001 still pops up immediately on launch. Could you please escalate this issue to your technical team for an account/device firmware check?"

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    Hi there,

    Thanks for sharing all the troubleshooting steps you have already tried. It is also helpful to know that your account and progress work correctly on another device.

    Please try the following:

    1. Install any pending Realme UI, Android security and Google Play system updates, then restart the phone.
    2. If your account is linked fully uninstall FC Mobile, restart the device and reinstall the latest version directly from Google Play.
    3. Before launching the game, open your phone’s Display settings and temporarily change the screen resolution to Full, High or the default option available. Please also reset the display size and font size to their default settings.
    4. Temporarily disable Realme Game Space or Game Assistant, floating windows, app cloning and Dual Apps for FC Mobile, then test the game again.

    Please let us know whether any of these steps change the error or allow the game to launch.

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