Hi there. Welcome to our forums.
Thanks for reaching out and for explaining what’s happening. Could you let us know what device model you’re using and which OS version is currently installed? This will help us narrow down what may be causing the freezes.
In the meantime, please try these mobile troubleshooting steps:
- Make sure FC Mobile and your device’s operating system are fully updated.
- Close any other apps running in the background, then restart your device.
- Check that you have enough free storage space available on your device.
- Try switching between Wi-Fi and mobile data
- If you’re on Android, try clearing the FC Mobile app cache through your device settings.
- If the issue continues, you can try reinstalling FC Mobile. Before doing so, please make sure your game progress is linked to an account so you don’t risk losing access to your progress.
