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asve4njunwnd's avatar
asve4njunwnd
Newcomer
6 days ago

FC Mobile reward sent to the wrong account (same email)

Hello EA Support,

 

I accidentally redeemed my FC Mobile code on the wrong EA account (jsjsjs), which is linked to a level 1 account. 

My main account (K.T.A3) — level 117 — is linked through Google Play. 

 

I used the same email address for both, but the reward went to the wrong EA ID. 

Please transfer the redeemed reward (gift/code) to my main account (K.T.A3) if possible, or merge the EA ID linked to it.

 

Attached are screenshots showing both accounts.

> Just to clarify more:

Both of my accounts (K.T.A3 and jsjsjs) use the same email address.

The code was meant for my main account K.T.A3, which I’ve been playing on for a long time (level 117, connected through Google Play).

The other account jsjsjs was created automatically and is level 1, I don’t use it at all.

I only want the reward on K.T.A3, because that’s my main and active account.

Please let me know if you need more screenshots or any information to verify the accounts.

 

Thank you very much for your help.

 

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