FC points login funds quest unable to claim rewards

After purchase and game update, can no longer progress the funds quest even if login. It worked for few days and now stuck. Tried to uninstall app and reinstall. Contact customer service for refund and representatives is full of lies and try to avoid my question by telling me to contact in game support(got to chat via in game support) When ask to speak to a supervisor straight up lie and said ea never recieved the funds cause it was pay to Apple Pay and I should ask Apple Pay for refund. Told him I want to speak to a supervisor again and he end chat.