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srcgwn9ytmps's avatar
srcgwn9ytmps
New Novice
4 days ago

Fix sprint autoclick and joystick auto toggle

Often the sprint button is getting auto pressed and locked on when I'm not touching it this prevents any other buttons from functioning normally. Joystick also sometimes gets stuck to one direction permanently and the game needs to be reopened to fix it. it's a huge problem in h2h my friend faces the same issue with a great screen quality so it's not a screen issue. Pls fix as soon as possible it happens every game at this point with all other buttons, but sprint is more common as that is commonly pressed and held. For clarity, despite the user not pressing the button( of sprint pass through whatever), the button is automatically pressed on and  automatically held without any contact from the user which means players are always sprinting despite u not holding that button. Please fix immediately, thank you.

4 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hey srcgwn9ytmps Have you already tried to clear cache data on your device? 
    Additionally, change the in-game display settings to see if that helps. 

  • srcgwn9ytmps's avatar
    srcgwn9ytmps
    New Novice
    2 days ago

    How do you clear the cache data? I see if changing th display settings works but is there anything particular that I should try to change in display?

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 days ago

    The process depends on your device.

    To clear cache data on Android, go to Settings > Apps (or Applications) > select the app > Storage > and tap "Clear Cache"
    To clear cache data on iOS, open the Settings app, tap "Safari," then "Clear History and Website Data," and finally "Clear History"

    As for the settings, you can test different options combinations to see if it improves things for you. 

  • srcgwn9ytmps's avatar
    srcgwn9ytmps
    New Novice
    2 days ago

    I have cleared the cache and there were no display settings changes that apparently seemed to work, i feel like this problem needs a game update and recoding to tackle this issue. If you have any suggestions I will try them out

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