Follow-up: 500M Coins Deducted – Player Not Received

Question

Hello,I am following up on my previous ticket regarding a market purchase issue.I attempted to buy Cristiano Ronaldo from the FIFA Mobile market. During the purchase, an error message occurred. As a result, 500,000,000 coins were deducted from my account, but the player was not added to my inventory.It has now been over 1.5 hours, and the issue has not been resolved yet.I kindly ask you to prioritize this case and either add Cristiano Ronaldo to my account or refund the full 500,000,000 coins as soon as possible.Thank you for your assistance.

jay0obzlc02k · Answer

Hello,I tried to buy Cristiano Ronaldo from the FIFA Mobile market.During the purchase, I received an error message. However, my coins were deducted and the player did not appear in my inventory.Approximate purchase time: about 10 minutes agoPlayer name: Cristiano Ronaldo 109 gen 500 000 000 coinsI kindly ask you to check this issue and either add the player to my account or refund the coins.Thank you.

sanyosa · Answer

Is the purcahe in My orders tab?

jay0obzlc02k · Answer

No

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Follow-up: 500M Coins Deducted – Player Not Received

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