Formal Complaint Regarding Persistent Passing Bug in EA Sports FC Mobile

Question

&nbsp;Dear EA Sports Customer Support,I am writing to formally and seriously express my deep dissatisfaction regarding the persistent and worsening passing (auto-pass) bug in EA Sports FC Mobile. Over the past year, this issue has not only remained unresolved, but fact has become more severe, greatly affecting the overall gameplay experience and enjoyment of your customers.Despite having written over ten complaint letters on this issue, the response from your team has been disappointing. Each time, I have only received generic or unhelpful replies, with no meaningful updates or solutions provided. It is extremely frustrating to see that these civil and constructive complaints have been disregarded, and the bug remains unaddressed for such an extended period.As a&nbsp; player invested in the long-term success and quality of EA Sports FC Mobile I urge your development and support teams to take this matter seriously. It is unacceptable for such a major issue to persist for over a, despite constant feedback from the community.I sincerely hope this complaint will be given the attention it deserves and that effective action will be taken as soon as possible to fix the auto-pass bug. Please provide a timeline for the resolution of this matter. Your users deserve better communication, transparency, and commitment to quality from a leading gaming company like EA Sports.Thank you for your attention to this serious matter. I look forward to prompt and meaningful response&nbsp;

m3thodmn · Answer

It's the stupid AI system they have in place and the bad server connection that ruins the game. It's not only passing, but also shooting, defending and players placement. I don't know why they took out the option to deactivate this auto-play system. If you remember we used to be able to manual pass with the touchscreen passing. Now no matter where you press the AI decides where to pass. No matter how long you press the shooting button the ball goes bottom corner. Defenders are hard to control.&nbsp;

mendozzamagic · Answer

the beta had some fixes for the issues you have raised - hopefully they will be implemented soon
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dzrtr · Answer

The major issues would be many backpasses instead of short passes to the intended player, and low crosses instead of high crosses.&nbsp; Through balls also end up being passes to the nearest defender, not where the intended pass destination is, e.g. in between the defenders for a "run on". All changed with the last major overhaul. I also noticed the 40m out shots instead of passes.

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Formal Complaint Regarding Persistent Passing Bug in EA Sports FC Mobile

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