Formal Evidence Ignored: Support Agents Closing Chats and Ignoring CPU Logs
I am writing this to express my absolute outrage at how technical bug reporting is handled here. For weeks, I have provided detailed CPU logs documenting a severe AI-related optimization bug. Instead of a professional technical review, I have faced nothing but scripted dismissals.
Today, I reached my limit:
Live Support Negligence: Agent Karunesh P abruptly closed our chat session because I insisted on an escalation.
Generic Scripts: Agent Alvin ignored raw technical data and sent me amateur YouTube links, claiming this is the 'highest level of support'.
Internal Delay: Despite being told that @Pulsar and dzrtr would look into this, the issue remains ignored while we are told to 'be patient'.
I am officially initiating my own escalation process:
I have documented every single interaction, every scripted reply, and every ignored log with screenshots.
These screenshots will be shared across all social media platforms (Reddit, Twitter, etc.) to expose how EA treats users who provide actual technical solutions.
I am filing formal complaints with the BBB (Better Business Bureau) and the FTC regarding this product defect and the refusal to address it.
A formal letter will be sent to the EA Executive Team regarding this systematic negligence.
Community Managers: Stop the excuses. Look at the data I provided, or I will make sure this level of incompetence is seen by the entire community and regulatory bodies. The era of 'waiting' for nothing is over
