Gameplay lost connection

I'am writing this email to express my deep frustration regarding a persistent issue with unexpected disconnections during gameplay in EA Sports FC Mobile.

I really enjoy playing this game, but the current state of gameplay is extremely unplayable for me. Out of 10 matches I play, I experience a lost connection in almost every single one. This issue occurs consistently despite taking all recommended troubleshooting steps on my end:

Wi-Fi Connection: I am connected to a high-speed, stable Wi-Fi network. Internet connectivity is not an issue with any other application or online service.

Graphics Settings: I have already lowered my in-game graphics settings to the absolute minimum to optimize performance and stability, yet the sudden disconnections continue to happen during matches.

Because of these continuous disconnections, I am losing matches unfairly, forfeiting rank points, and losing progress that I have worked hard to achieve. It is extremely disappointing to put time and effort into the game only to lose progress due to server or stability issues beyond my control.

Additionally, I would like to bring your attention to the increasing presence of cheaters/hackers in the game, which further ruins the competitive experience for fair players. I strongly urge the development team to take stricter measures and improve anti-cheat systems.

Please look into these server connection issues and optimize game stability as soon as possible. I hope to see a resolution or an update addressing these matters swiftly so that players can enjoy a fair and stable gaming experience.

Thank you for your time and attention to this matter. I look forward to your prompt response.

Sincerely,

eamran,