Forum Discussion

jvmwcbcybf25's avatar
jvmwcbcybf25
Newcomer
1 day ago

Google account link problem

I have done login to EA account and as well as linked to FC mobile but whenever I try to redeem a code it's showing to link the Google account. I have logged out the account and relinked it several times but the same result showing again and again 

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    9 hours ago

    Hi there. Welcome to our forums.
    The problem you mentioned usually happens when your redeem page is signed into a different EA Account than the one linked to your game, often due to saved browser credentials or auto-login.

    Try opening the redeem website in an incognito window so you can manually type in your login credentials.
    Clear your cache and cookies to stop your browser from automatically signing into a secondary profile.
    Double-check your details 

    Let us know if using an incognito tab gets it sorted for you! Thanks