Group Leaderboard Rewards gem not recieved

 at 8:30 am there was a notification in the newspaper when I checked it couldn't but it gave me a bug I thought it was gems I tried but it didn't work when I relogged it still didn't work the video was there, when I waited at 10 am there was a notification when I opened it I only got match tokens no gems please how can this be responded to quickly my account is NoDrop. If you don't believe me just check your gem history it should be around 9700 gems if I'm not mistaken