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t1h3dp5f302d's avatar
t1h3dp5f302d
Newcomer
22 hours ago

Hello EA team, I'm having trouble trying to redeem codes for FC Mobile.

Hello EA team,

​I am having trouble trying to redeem codes for FC Mobile.

​My account shows as linked to EA inside the game (with the confirmation checkmark), but when I log into the official redemption page, I get the following error message:

"This EA Account is not currently linked to an FC Mobile Account".

​I have already checked the following:

​My EA account appears as linked inside the game.

​I use the same email address to log in to EA.

​My Facebook account is linked to my EA account connections.

​I tried from an incognito window and the issue persists.

​My Player ID: removed

​I kindly request that you review the account linking from your servers and help me fix this issue so I can redeem codes.

​Thank you.

CM: Edited thread title to add more context. 

android

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    17 hours ago

    Hi there! Welcome to our forums.
    It sounds like you may be logging into the web redemption portal using a different email account than the one associated with your active in-game profile. Even if both accounts use similar addresses or are connected via Facebook, the web portal requires you to log in with the exact EA Account email linked inside your game settings to find your player data. Please double-check your in-game account settings for the exact email, try logging in again, and let me know if that resolves the error!

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