Forum Discussion

6lhrtb8tgvba's avatar
6lhrtb8tgvba
Rising Newcomer
2 days ago

Hello Fc Mobile i have a problem

Hello FC Mobile Support,

 

I’m experiencing two issues with my account, and I would like you to investigate whether there is any problem or abnormality affecting my account.

 

For about a month and a half, I have been experiencing what players commonly refer to as “scripting.” By this, I mean that during matches, my players sometimes seem to have unusual delays, slow reactions, poor movement, or inconsistent performance. I am not using any scripts, cheats, or third-party software.

 

I would like you to check my account and confirm whether there is any technical issue, restriction, matchmaking issue, or anything else affecting my gameplay.

 

I also have another issue with matchmaking. I do not want to play on Arab-region servers, and I would prefer to be matched with European servers/players if possible.

 

Please thoroughly check my account and let me know if there is anything affecting it and whether anything can be done to improve my matchmaking and server assignment.

 

Thank you.

android

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi 6lhrtb8tgvba​,

    Thanks for providing such a detailed report and for testing another FC Mobile account on the same device and network.

    Since this appears to be specific to one account, unfortunately we’re not able to review or make account-level changes through the forums.

    Please use the Contact Us option at the bottom of the FC Mobile support guide so the support team can take a closer look at the account:

    How to get help and find your User ID in EA SPORTS FC™ Mobile

    When contacting them, please include the UID and mention that another FC Mobile account works normally on the same device and network, as that comparison may be helpful.

    Thanks again for taking the time to test this so thoroughly.

Recent Discussions