Hello, my game won't let me play anymore, it's been banned, can you help me?

Hey lyric-lid​, 

Just letting you know that I've merged your posts together since both are referring to the account action.

If you feel that an action was placed on your account incorrectly, please follow these steps to create an appeal so our Terms of Service team can take another look. They'll have the right tools and records to review this for you, as we're unable to make any changes or discuss account details here on the forums. 

Once you create the appeal, please keep an eye on your case history page, and the ToS team will reach out via email once that review is complete. Thanks!