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Jameszazaqq's avatar
Jameszazaqq
Newcomer
2 days ago

Help

Hi EA Support,

I need some assistance with my account. Currently, I am unable to watch any in-game advertisements.

Could you please let me know what might be causing this issue and how I can fix it?

Thank you for your help.

android

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi, thanks for joining our forums. If you’re unable to watch ads in FC Mobile, this is usually caused by one of the following: Temporary lack of available ads in your region, network or Wi-Fi restrictions blocking ad services or cached app data or device settings issues

    Please try the following steps and see if that helps:

    1. Fully close FC Mobile and restart your device
    2. Switch from Wi-Fi to mobile data (or try a different Wi-Fi network)
    3. Clear the FC Mobile app cache
    4. Make sure your device date/time settings are automatic
    5. Disable VPNs, ad blockers, Private DNS, or restrictive Wi-Fi security settings
    6. Update FC Mobile to the latest version
    7. Reinstall the game if the issue continues (only if you use a linked account)

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