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iatdgnvktcq1's avatar
iatdgnvktcq1
Newcomer
1 month ago

How to log in to an account that suddenly disappeared?

i cant log to my account  
crashing
EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
1 month ago

Hey muhammadfathanib​,

Are you sure that you've logged in to the correct linked account? Assuming you're the same poster as iatdgnvktcq1​, you've just shown that you have multiple EA accounts. Could you try one of those?

muhammadfathanib's avatar
muhammadfathanib
Seasoned Newcomer
1 month ago

So, I've tried logging in using my EA account, and what appears is my old account, then I tried using Facebook, the result is the same, then I also tried playing games, yes, still nothing

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    1 month ago

    muhammadfathanib​,

    If you had your old account linked, then my guess is still that you're not logging in with the right linked account.

    Do you still have the User ID of your missing account? If so, you can reach out to our live support team and they can take a look at restoring your missing progress for you.

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