I did not receive my prize

Subject: Missing 3,000 Gems – Division Rivals Reward Issue

Hello EA Support,

I am contacting you regarding an issue with my Division Rivals weekly reward in EA SPORTS FC Mobile.

I finished 16th place in the Division Rivals competition, which should have rewarded me with 3,000 Gems after the weekly competition ended.

However, I never received the 3,000 Gems.

The issue became more complicated because the Division Rivals competition was reset/restarted, and the game now appears to treat the reward as if I had already received it. I did not receive the reward, and I did not intentionally claim or spend it.

Unfortunately, I do not have a screenshot of my final ranking because the tournament was reset and the previous leaderboard is no longer available to me.

I understand that I cannot provide a screenshot as proof, but I would really appreciate it if you could check my account/server records, Division Rivals results, and reward history to verify my final ranking and whether the 3,000 Gems were actually delivered to my account.

If your records confirm that I finished 16th and the reward was not delivered, please credit the 3,000 Gems to my account.

I earned this reward through the competition, so I would really appreciate your help in resolving this issue.

Thank you for your assistance.

Best regards,

FC Mobile Player