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Asphdyt's avatar
Asphdyt
Seasoned Newcomer
3 months ago

Infinix Hot 50 Pro+ (Helio G100) cannot access High/Very High FPS option

 

Hello EA FC Mobile Team,

I am experiencing an issue where the options for "High" and "Very High" frame rates are locked in my game settings, even though my device hardware is fully capable of supporting it.

Here are my device details:

Device Model: Infinix Hot 50 Pro+

Platform: Android

Chipset (Processor): MediaTek Helio G100

Display Specs: 120Hz Full HD+ AMOLED Screen

RAM: 8GB

My device can run other demanding games like Call of Duty Mobile and PUBG Mobile at 60 FPS smoothly. This issue seems to be related to the game's compatibility list (whitelist) not recognizing the Infinix Hot 50 Pro+ or the MediaTek Helio G100 chipset, as other users with similar chipsets are reporting the same issue.

I kindly request that you review this compatibility issue and add the Infinix Hot 50 Pro+ to the list of officially supported devices for high frame rate gameplay.

Thank you for your time and support.

@ANDROID, @BUG, @FPS, @INFINIX, @HelioG100

2 Replies

  • xplm43cd9ser's avatar
    xplm43cd9ser
    Seasoned Newcomer
    1 month ago

    Same here pls unlock the very high or ultra graphics...... The medium option is not enjoyable, I find myself playing football lately and it's not that fun at all pllllsssssssss FC,🛐

  • ما قلته صحيح وأنا كذلك أواجه نفس المشكلة نتمنى من الشركة ان تضيف معالج helio g100 لنحصل على تجربة أفضل في اللعب مثل الناس

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