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jqy6zxi1zzol's avatar
jqy6zxi1zzol
Seasoned Newcomer
10 days ago

Re: Matchmaking Issues in Division Rivals After the Update

Hello EA Support Team,

I am writing to report a persistent technical issue in EA SPORTS FC Mobile that makes the game unplayable.

The main menus, store, and home UI load perfectly fine. However, whenever I try to join or start a match (it is random and not based on a specific type of matches), the loading progress bar reaches exactly 100% and completely freezes. The game gets permanently stuck on this screen, even after a long wait.

A recent game update was released, but installing it did not resolve the issue.

My Account and Device details:

User ID (UID): [Removed by CM. EA_Claus]

Device Model: [pixel 3]

Operating System: [ Android 12 ]

Troubleshooting Already Attempted:

I have already tried clearing the application cache, restarting my device, and checking my network connection, waiting for enough time, but the 100% loading freeze still happens every time I attempt to enter a match.

Please review my account data to see if there is a synchronization or squad error causing this loading freeze. Thank you!

2 Replies

  • EA_Claus's avatar
    EA_Claus
    Icon for Community Manager rankCommunity Manager
    10 days ago

    Hey jqy6zxi1zzol​,

    I moved your report into this other thread. It looks like this is happening to other players as well. 

    Please try the suggestion highlighted above, and let us know if you can start a match again afterward. 

    If any issues persist and you'd like to help with the investigation, please also share the information requested via DM.

  • jqy6zxi1zzol's avatar
    jqy6zxi1zzol
    Seasoned Newcomer
    9 days ago

    ​Hey EA_Claus​,

    Unfortunately, the suggested solutions did not resolve the issue.

    ​The bug occurs randomly but frequently. Interestingly, Division Rivals matches are the least affected. Furthermore, this 100% loading screen freeze was explicitly acknowledged by the development team in a recent in-game announcement, confirming it is a known issue.

    ​I have provided all my account details. Please let me know if you require any further information to assist with the fix.

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