Missing Captains Event Launch Gift (300–500 Shards)

Hello,

At the beginning of the Captains Event, a launch gift of around 300–500 Captains Shards was distributed to all players. Unfortunately, I did not receive this reward on my account.

Here are my details for reference:

UID: 381812327733952512

I already contacted EA Help and they confirmed this bug was recorded, but I’m posting here so other players with the same issue can upvote and so the team can review before the event ends

Thank you.