Missing reward - Winter 8 Pack

Product: EA SPORTS FC Mobile
Platform:Android Phone
What's your device's make and model? A35
What's your device's firmware? Samsung
What is your game version? Latest
In what game mode did the bug occur? Gameplay
How often does the bug occur? Rarely (0% - 9%)
What happens when the bug occurs? Winter wildcards weekend challenge, when completed successfully it only gave an 85ovr player and not an 88-95ovr player like it was supposed to. Please can you fix this and give me right rewards
What time did you see the bug? (HH:MM AM/PM) 15.20.pm gmt

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It was Sunday  14/1/2024 @ 15.20pm GMT