Missing shards

 To EA SPORTS 

SUBJECT - MISSING CONTENT

EA has been given a gift for all that give include 300 shards of captain event and other things I did not receive that gift I have tried everything even deleting my game and re-installing it but it did not work please give me my gift please 🙏🏼 🙏🏼 it is now 2 week but still not. 

Thank you 

GAME ID - 898224176475426816

Plz solve this