Multi-Touch Failure: Analog Input Stops When Sprint Button is Pressed

Hello EA team and fellow players,

​I am experiencing a severe and consistent issue with the in-game controls related to multi-touch input, which makes the game almost unplayable.

​1. The Problem (What is happening?)              ​When I am actively moving my player using the virtual Analog Stick (left thumb), and then attempt to use a second input like the Sprint button or an Action button (right thumb), the game fails to register one of the inputs.

​Specifically: If I hold the Analog Stick to move, and then press Sprint, the player immediately stops moving, and the Analog input is ignored.

​ If I am holding the Sprint button and then attempt to use the Analog Stick, the player either doesn't move or only registers the movement momentarily before stopping.

​This issue is occurring on the following device:

​Device Model: Samsung Galaxy A15

​Android Version: 16

​I have already tried the following common fixes, but the problem persists:

​Cleared the FC Mobile app's cache.

​Ensured the game and my phone's software are fully updated.

​Adjusted the size and position of the virtual controls in the game settings.

​Please look into this issue as it seems to be a conflict with the game's multi-touch recognition on this device.

​Thank you for your time and help.