Re: Suspended for no reason [0x00002710]

Hi dz510eolgtse​, 

Bans and suspensions are applied if there was activity that goes against our EA User Agreement or Rules of Conduct.  

If you feel there's been some sort of mix-up and you never broke the rules, you can appeal the ban, and our Terms of Service team will investigate things for you. 

Here's how to reach them with an appeal:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

• Open the webform. 
• Fill out the form with as much detail as possible.
• Select Submit.
• Then select Email us.
•  

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

 

- EA_Lanna