Forum Discussion

Re: Suspended for no reason [0x00002710]

Hello My account has been banned, and no duration has been specified, even though I have never violated the game rules. This account is very important to me, and I buy FC coins on this account, so it is very important to me. Please lift the ban on my account because I have Shard points and I don't want to lose them since I want to buy a player from the store.                                 

 And this is my account ID 916071373519757312

4 Replies

  • yrtugsaklt99's avatar
    yrtugsaklt99
    Rising Newcomer
    3 months ago

    Please help me as soon as possible. The season ends on Thursday and I want to buy a player and I don't want to lose points in the Shard.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi there. We can't help with bans over the EA Forums. You'll need to submit a dispute with Terms of Service so they can investigate the ban to see if it can be overturned. Instructions for that can be found in the article here. Thank you.

  • xzg3w521flvc's avatar
    xzg3w521flvc
    Rising Newcomer
    3 months ago

    I submitted a request and no one has responded yet, and I need to recover my account today because the season is ending. I want to buy a player with Shard points, please help me 😭😭😭😭😭

  • xzg3w521flvc's avatar
    xzg3w521flvc
    Rising Newcomer
    3 months ago

    I haven't broken any rules, and support hasn't responded to me. Please help me; my account is very important, and I've spent a lot of money on it. I want to recover it today before the Stadium Glory event ends, and today is the last day of the event.

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