Forum Discussion

kejkq1actvhj

Rising Newcomer

26 days ago

Solved

My fc account has been banned for hours I don't understand why?

For no reason I don't understand why 😭😭😭

android

EA_Lanna
25 days ago
Hi kejkq1actvhj,

You'll need to reach our to our Terms of Service team for help with bans and suspensions. They can take a look into this for you if you send in a ban appeal. Here's how to contact them:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.

- EA_Lanna

EA_Lanna

Community Manager

25 days ago

Hi kejkq1actvhj,

You'll need to reach our to our Terms of Service team for help with bans and suspensions. They can take a look into this for you if you send in a ban appeal. Here's how to contact them:

If you’re a mobile player, can’t sign in to your EA Account, or don’t see the violation you want to appeal listed in the Penalty History tool, use this webform instead.

Open the webform.

Fill out the form with as much detail as possible.

Select Submit.

Then select Email us.

Your case will be sent to our dedicated team for review. You can expect an email from noreply@ea.com within 10 days, though sometimes it takes longer. The email will give you more information about our decision and how to dispute it if you think we’ve made a mistake.