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lbuzzez850uq's avatar
lbuzzez850uq
Seasoned Newcomer
3 days ago

Need Help Deleting My Old FC Mobile Account While Keeping My Main Account

Hello everyone,

I really need help with my FC Mobile account.

I deleted one of my EA accounts because I wanted to keep only my main FC Mobile account (VALVERDE). However, after deleting the account, I can no longer access my main account.

Every time I try to sign in using any login method, I get the same message:

"Your account has been successfully deleted. You will now be returned to the main screen."

Then I am sent back to the main screen. This happens every time, no matter which login method I use.

I have already uninstalled FC Mobile and installed it again, but the problem is exactly the same.

I also contacted EA Support. They verified my identity, but then told me to contact the FC Mobile support team. I followed their instructions, but I still have not been able to resolve this issue.

My main account is VALVERDE, and I do not want it to be deleted. I only wanted to delete my old account.

Please, can someone from the FC Mobile team help me recover access to my main account or tell me how to fix this issue?

Thank you very much.

android

1 Reply

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hi lbuzzez850uq​,

    Sorry to hear you lost access to your main FC Mobile profile after deleting the other EA Account.

    Deleting an EA Account can also affect any game profiles or login methods connected to it. Unfortunately, we can’t view the account links, restore a deleted account, or recover FC Mobile progress from the forums.

    Please contact the FC Mobile support team through the in-game help option:

    Get help for your EA mobile game

    When contacting them, provide your main FC Mobile User ID, the deleted EA Account details, and explain that you intended to delete a different profile. 

    If you can’t access in-game support, you can also use the webform.

    I hope they can check which account your main profile was connected to and advise what recovery options remain.

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