NO Video ads

For about at least the last 3 plus weeks maybe more I haven’t been able to do any of the daily tasks specific to watching in game adds in EA FC Mobile. I have an iPhone 11. Whenever I go to put my cursor over the watch add button nothing happens, it just stays greyed out and if I click on it it gives me a message that says something like “No ads available now, please try later” I have always been able to watch in game adds since starting to play the game so I can’t work out why I can’t now. Every day I can’t watch the adds I miss out on receiving my red gems, which are crucial in helping you to have a better team of players. I reached out to in game customer help and they suggested I watch some generic videos but the issue was not there to read up on. I found a good ea article on the web but the instructions on how to fix this issue are not doable as the latest iPhone update doesn’t have the quoted instructions to follow. I play daily and I love the game and am desperate to get this matter fixed. I’ve watched YouTube videos on how to fix this but the issue is still not fixed. Can anyone please help me to resolve this please. Many Thanz.