NO Video ads

Product: EA SPORTS FC Mobile
Platform:Android
What's your device's make and model? CPH2487
What's your device's firmware? Android version 14
What is your game version? 23.1.05
In what game mode did the bug occur? Store
How often does the bug occur? Every time (100%)
What happens when the bug occurs? The video ads option in fc mobile is not working since yesterday.
What time did you see the bug? (HH:MM AM/PM) Yesterday

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The video ads option in fc mobile is not working for more than a day please fix it properly. I lost lot of rewards like the standard pack from daily quest and gems in the store and daily icon chronicles chapter and ballon d'or tickets. Please fix it quickly I am losing lot of rewards due to this.