Payment deducted, purchase missing

Purchased a pack, EA FC 60. Fifa Mobile app. Payment deducted, but items not received.

EA_Solaire
Community Manager
10 months ago
Hey there @3ynxvehor0ue

What device are you playing on?
3ynxvehor0ue
New Novice
10 months ago
Smartphone, android.
EA_Solaire
Community Manager
10 months ago
@3ynxvehor0ue

Thanks! First, please restart your device to see if the purchase has come through for you then. If you've still not received it, you'll want to gather your proof of purchase following the steps here, and then contact the live support team so they can review this further with you.

You can submit your help request to live support here: https://help.ea.com/en/help/faq/using-ea-help/
3ynxvehor0ue
New Novice
10 months ago
I've already attached every relevant proof in ea fc mobile help section. Do I need to attach here seperately again? If so it would require some time to arrange them all again.
3ynxvehor0ue
New Novice
10 months ago
Hello? @EA_Solaire
EA_Solaire
Community Manager
10 months ago
@3ynxvehor0ue

We're not able to look into missing purchases with you here on the forums as we can't access your account and billing information. You'd need to provide your proof of purchase to the live support team by submitting a help request on the site here: https://help.ea.com/en/help/faq/using-ea-help/

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