Forum Discussion

gyrtxl2i1546's avatar
gyrtxl2i1546
Newcomer
14 hours ago

Pls help me get my reward

I redeemed the code for what's up the shards and I didn't got any reward and now I can redeem it again 

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    Hi there. Welcome to our forums. 
    If you cannot see the reward after successfully redeeming the code on the website, please make sure that you are logging in with the correct account on our redemption page. Players often log into the web portal using a different email address than the one registered to their active game profile.