Re: Unable to Exchange Players for Shards – Players Still Shown as In Lineup

Hi everyone,

I am facing a massive system glitch on my account where ALMOST ALL of my players are permanently stuck with an "In Lineup" status. This is not about a single card; it affects almost my entire inventory, making it impossible to trade, sell, or use my players in exchanges.

I have already tried every possible manual fix:

1. Created a brand new squad slot, set it to active, and completely deleted every single secondary or alternative lineup.

2. Checked all current and expired event paths (including all Gauntlet sub-menus) to ensure no players are hidden in starting XIs or benches.

3. Cleared the game cache and reinstalled the application.

Despite cleaning out every visible lineup, the "In Lineup" lock remains on almost all cards. I contacted EA Help via chat, and they officially admitted they cannot help because they lack the tools to manually refresh account data or force a server sync (screenshot attached).

Since my whole account is practically bricked and support cannot do a database refresh, could a Community Manager please escalate this to the technical team for a manual server-side account sync?

Thank you.