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Kubammgoat's avatar
Kubammgoat
Rising Newcomer
5 days ago

Problems with in-game purchases

Every time I try to buy something I can't, I don't know why, nothing on any account, nothing on any other phone, nothing on the tablet, I don't know why I can't make purchases in the game, some error...
android
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
4 days ago

Hi there. Welcome to our forums.
Error 20005 is usually related to the connection or authentication between the game and the Google Play Store or Apple App Store.

Please try these steps first and see if they help resolve this issue:

  1.  Close FC Mobile and restart your device.
  2. Sign out of your Google Play or App Store account, then sign back in.
  3. Disable any VPN, proxy, or battery-saving mode temporarily.
  4. Make sure your payment method is valid and that there are no pending transactions.
  5. Temporarily change your device language to English, then restart FC Mobile and test the purchase again.
  6. If you're on Android, clear the FC Mobile cache from Settings - Apps - FC Mobile > Storage. Please avoid clearing app data unless your game progress is safely linked.
  7. Check that your device's date, time, and region are set correctly, and try switching between Wi-Fi and mobile data.

You can also test whether the purchase works through the official FC Mobile Webstore.

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