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elu5eapjqy7u's avatar
elu5eapjqy7u
Seasoned Newcomer
7 months ago
Solved

Problems with the BRIGHTLIGHTS code redemption and the webstore.

Hello Support Team I'm having trouble receiving my gift when I redeemed the new code "BRIGHTLIGHTS." I was successful on the code redemption site, but when I entered the game, I didn't receive anythi...
android
  • EA_Pulsar's avatar
    EA_Pulsar
    7 months ago

    Hey everyone,

    This issue was confirmed fixed, so we will be locking this thread at this time.

    Thank you.

23679539044's avatar
23679539044
Newcomer
7 months ago

Hello EA Support,

This morning I tried to redeem the “BRIGHTLIGHTS” code in FC Mobile. When I entered it, nothing happened — I didn’t receive any reward or message in my in-game inbox.

Now, when I try to redeem it again, the system says that each player can only redeem the code once, even though I never received the reward the first time.

Could you please check my account and help me get the reward, or reset the redeem status for this code?

 

EA Account email: mailto:[edit: email address removed] Platform: Mobile (FC Mobile app)Region / Country: Romania

Date and time I tried to redeem: [e.g. October 20, 2025, morning]

Thank you very much for your help!

 

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