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Kasiatrz's avatar
Kasiatrz
Seasoned Newcomer
2 days ago
Solved

Purchase issue – account marked as underage by mistake

Hi, I can't make any purchases in FC Mobile. I keep getting a message saying I need to log in, even though I’m already properly logged in. This issue never happened before. I'm also getting a message...
  • EA_Lanna's avatar
    19 hours ago

    Hi Kasiatrz​

    EA_Aljo​ It is correct, you'll need our support team's help with this. They can help you update the date of birth, once they've verified your age. 

    For mobile games, like FCM, they will need you to send them a help ticket from in-game. Please follow these steps to reach them:

      They'll do their best to assist you with this from there.

    - EA_Lanna

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