Forum Discussion

Seasoned Newcomer

2 days ago

Solved

Purchase issue – account marked as underage by mistake

Hi, I can't make any purchases in FC Mobile. I keep getting a message saying I need to log in, even though I’m already properly logged in. This issue never happened before. I'm also getting a message that I’m underage, but I confirm that I’m over 18. It's possible that I accidentally selected that I’m underage — please change my birth year to reflect that I’m an adult. I really want to buy a specific offer, but I can’t because of this issue. Please help me resolve it. Thank you!

discussion

EA_Lanna
19 hours ago
Hi Kasiatrz,

EA_Aljo It is correct, you'll need our support team's help with this. They can help you update the date of birth, once they've verified your age.

For mobile games, like FCM, they will need you to send them a help ticket from in-game. Please follow these steps to reach them:

They'll do their best to assist you with this from there.

- EA_Lanna

2 Replies

EA_Aljo
Community Manager
2 days ago
Hello. Please open a case with an advisor so they can assist with this. It's not something we can handle over the EA Forums. You can use the 'Contact us' button at the bottom of this page to open a case. Thanks!
EA_Lanna
Community Manager
19 hours ago
Hi Kasiatrz,

EA_Aljo It is correct, you'll need our support team's help with this. They can help you update the date of birth, once they've verified your age.

For mobile games, like FCM, they will need you to send them a help ticket from in-game. Please follow these steps to reach them:

They'll do their best to assist you with this from there.

- EA_Lanna