Purchase Issues

Hello, yesterday I purchased the „Premium Star Pass Tickets“ for 130 CZK in FC Mobile. After the purchase, the offer disappeared from the shop, but I did not receive the ticket/pass. It has now been more than 24 hours. I have a screenshot showing the offer in the shop. I currently don't have the purchase receipt, but I can provide it later if needed. Please check my account and add the missing content.

Hello, today I purchased "Star Pass Tickets" in FC Mobile for 249.99 TL. After the purchase, the offer disappeared from the store, but I did not receive the ticket/pass. Please look into this.

Hello, I purchased a Silver Ticket in FC Mobile for 130 CZK. The payment was successfully charged, but I still haven't received the Silver Ticket.

It has now been 2 days since the purchase. I have already restarted the game and checked my inbox, but the item is still missing.

Could you please check my purchase and either add the Silver Ticket to my account or issue a refund?

I can provide a screenshot/receipt of the payment if needed.

Thank you for your help.

Hi,

I just purchased a mini star pass but not able to access any rewards from star pass section after. Can you please help on this. You can find the attached below.

Account: rekam

Email: [edit: email address removed]