Forum Discussion

2 years ago

Solved

Purchase limit exceeded, Please adjust the quantity before buying

I am facing this issue for 2 weeks whenever I try To claim my reward in Heroes New event this message popup's please fix this bug otherwise I am gonna miss my rewards my efforts will be punished just...

mendozzamagic
2 years ago
@zf5mjmy5iuk0 Via the in game settings menu or by going to ea help website

Sanyosa

Seasoned Ace

2 years ago

@PhanTom_X_GoD It looks like you're attempting to claim something you already claimed. Whats the reward you're claiming? Have you tried the next one?

PhanTom_X_GoD

2 years ago

It Shows Like I Collected Already But I Didn't Claimed That Reward Just Because Of This Error Whenever I try To Claim it This Message Pop-up What Should I Do Now If I Couldn't Collect That Reward They Not Gonna Allow Me To Progress This New Heroes Event

Sanyosa
Seasoned Ace
2 years ago
@PhanTom_X_GoD Try clearing app cache. If that doesn't work contact customer support in game
- zf5mjmy5iuk0
  2 years ago
  How do you contact support?
  - mendozzamagic
    Hero+
    2 years ago
    @zf5mjmy5iuk0 Via the in game settings menu or by going to ea help website
mendozzamagic
Hero+
2 years ago
@PhanTom_X_GoD Are you also getting a notification on your Home Screen telling you that you have reached the 1200 player limit?