Forum Discussion

Re: Always launch kick off tutor when open Ea FC

@7s5ewajsrb77 Yep - then contact customer service and tell them you have an account issue where your account is not registering that you have completed the kick off even though you have … don’t mention the word bug, do mention that AHQ believes that it is account related and that customer service has assisted players to fix it.

5 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    1 year ago

    Hey Everyone, 

    I wanted to check with anyone in this thread to confirm if you still see Vini Jr. after completing the kickoff tutorial. 

    If so, please let me know the following information in a private message (hover over my name and select "Send Message").

    • Does this happen when launching FC Mobile, or when selecting a specific screen?
    • How often does this happen?
    • What is your Player ID?
    • Please share any steps you've tried so far to resolve the issue:

    Thanks!

  • Prithvi03's avatar
    Prithvi03
    1 year ago

    @EA_Illium Hey I'm not able to send you message private. But I'm facing this problem since over 5 months.
    It happens everytime I launch the game
    Player I'd- Pritxhvii
    UID - [snipped]
    I've tried uninstalling the app and all sort of ways but nothing worked.
    Please help it's frustrating.

  • Product: EA SPORTS FC Mobile
    Platform:Android
    What's your device's make and model? Samsung A34
    What's your device's firmware? One Ui
    What is your game version? Ea fc 24 mobile
    In what game mode did the bug occur? Gameplay
    How often does the bug occur? Every time (100%)
    What happens when the bug occurs? Cant claim rewards
    What time did you see the bug? (HH:MM AM/PM) From when i started playing this game after long time

     i had uninstalled the game and now after 6 months installed and logged in into my old account and saw a bug there would be a message

    "Lets see whats new in kick off"like when new season or new player starts but i am an old player but when i tap at the message to cancel it thw game frozes and i cant play the game until i restart it but when i do it i lose my daily log in rewards and cant claim ot afterwards

  • Iykemomee's avatar
    Iykemomee
    1 year ago

    It's really annoying seeing this everytime I login, it's been 7 months plus now and nothing solved 

  • Product: EA SPORTS FC Mobile
    Platform:Android
    What's your device's make and model? Samsung Galaxy A15
    What's your device's firmware? A155FXXU2BXE2
    What is your game version? last
    In what game mode did the bug occur? Gameplay
    How often does the bug occur? Every time (100%)
    What happens when the bug occurs? I can't interact with the menu
    What time did you see the bug? (HH:MM AM/PM) Every time I enter the game

    I am experiencing a persistent issue in FC Mobile across multiple devices. The game repeatedly prompts me to visit the Kick-Off mode, even though there is nothing new there. This issue interferes with menu navigation, and the prompt appears regardless of whether I have completed the Kick-Off tasks.