Re: Disconnection Error 0x04000000

Hey jpx4e864l2vb​,

Are you getting disconnected in a specific mode, or in all of them? Does this happen on both wifi as well as mobile data?

We have an article with some troubleshooting steps for Android you can try to solve your issue. Let me know if they help!

In head to head mode

Same here 

Hello EA_QueenBee​ I am facing the same issue.
Issue: Disconnection error in h2h Error 0x040000000
Model: Android
OS:15
Region:India
Disconnected ONLY in h2h, both wifi and mobile data

Me to bro what we should do ??

I also keep getting disconnected while playing head 2 head but my internet connection is good it happens only in h2h I can play vsa without problem so pls help me out ea

Title: H2H and Manager Mode Keep Disconnecting – Samsung Galaxy J7 Max

Hello EA Support Team,

I am experiencing a repeated disconnection problem in FC Mobile. Whenever I try to play Head-to-Head (H2H) matches, the game disconnects and shows that I have been disconnected from the match.

The same problem is also happening in Manager Mode. However, VSA works normally.

My details:

• Device: Samsung Galaxy J7 Max (SM-G615F)
• Model: SM-G615F
• OS: Android 8.1.0 (Oreo)
• Internet provider: Jio (Reliance Jio)
• Connection: Mobile data
• Problem: H2H and Manager Mode disconnect
• VSA: Works normally
• Ping/internet: Stable

I have already tried clearing the game's data and other basic troubleshooting steps, but the problem is still happening.

Could you please investigate whether this is a server-side or game-related issue and let me know how it can be fixed?

Thank you.

Disconnection Error 0x04000000

I have tried everything reset my wifi also mobile data and it still doing the same thing I have lost 18 stars to 8 because of this... always shows disconnected errors 0x0400000 since this update came 

It's either me who gets disconnected from the match or my opponent's..

Please fix this bugs/problem..