Rewards bug

> Hello EA Support,

I’m having an issue with the “Link EA Account” reward in FC Mobile.

My EA Account Billydon77 is already linked to my current FC Mobile account, and my Google Play account is also linked. I have checked the EA Account website, and it confirms that my Google account is connected to my EA Account.

However, the FC Mobile event still shows “Link EA Account: 0/1”, and I cannot claim the reward of 1,000 Gems + 100 Rank Up Points.

The reason may be that this same EA Account was previously linked to an old FC Mobile account, and I had already claimed this linking reward on that old account. That old FC Mobile account is no longer accessible, and I am now using a new FC Mobile account with the same EA Account.

Could you please check my account and confirm whether the reward is permanently unavailable because it was claimed on my previous account? If possible, I would greatly appreciate it if the reward could be granted to my current FC Mobile account.

I can provide screenshots showing that my EA Account and Google account are currently linked, as well as the event showing 0/1.

Thank you for your help.