Re: I redeemed the code FCPROSHANGHAI25 but I didn't receive the rewards

I REDEEMED SHANGHAI EVENT REDEEM CODE FCPROSHANGHAI25 AND GOT ONLY 4 SHANGHAI TICKETS WHILE OTHER PLAYERS GOT 5 SHANGHAI TICKETS PLEASE SOMEONE ONE HELP MEE TO GET MY ONE SHANGHAI TICKET I AM CURRENTLY HAVING 19 SHANGHAI TICKET INSTEAD OF 20 SHANGHAI TICKET