My account was suspended in a strange way. I haven’t played Head-to-Head or VS Attack. I was just waiting for Real Madrid week to benefit from the rewards that week. Also, the suspension message didn’t specify the duration. I hope you can restore my account today so I don’t miss out on any more of the event than I already have.
My account name : mohmedkareem
My Userld=[Removed - CM]
Did you get it back?
Community ManagerWe have a specific process for ban appeals. If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in the following link:
Thanks.
Bro my problem is same please help ea
Yes that is also my case
Account Suspension Appeal: EA FC Mobile (0x00102710) - Lasting 6 Days
I am formally appealing the suspension of my EA FC Mobile account. The in-game message I receive states: "Suspended Account [0x00102710] Sorry, your account has been banned for hours. Please visit help.ea.com for more details." Despite the message saying "hours," my account has now been completely inaccessible for 6 full days. This indicates the ban is far more severe or an error has occurred. I have already checked my Penalty History, which shows "No history," suggesting this is a device or specific mobile game ban not registered under my main EA account. I kindly request an urgent and thorough review of my account using the following details: Error Code 0x00102710 and Reference ID \text{[CZQK6Ym\_RqWfpmy3o9gY\_QIB87HktyyTNqR-88KsjavCA]}. I have not received any email detailing the reason for this action and I believe the suspension was issued in error.
My account was banned without any prior warning, and I haven't violated any FC Mobile privacy policies. This is a huge mistake on the company's part because the ban is indefinite, and I've been an active FC Mobile player for many years. I hope the support team will lift the ban on my account so we can collaborate in the future.
Please resolve the issue and lift the ban as soon as possible so I can resume playing.
Community ManagerCommunity Manager
