Forum Discussion

Rising Newcomer

Re: Suspended for no reason [0x00002710]

Hello,

My account was recently banned, but I did not receive any clear notification explaining the reason. The ban message indicated it would last only a few hours, but more than 24 hours have passed. I have checked my penalty history, and it shows nothing, which leads me to believe the ban may be a mistake.

I am a long-time player, and I have never violated any rules or behaved in a toxic way. I kindly ask you to review my account and, if possible, remove the suspension and restore access

Thank you very much for your assistance!

1 Reply

EA_Lanna
Community Manager
3 months ago
Hi 78k5fr6ejffa,

The steps to appeal a ban differ slightly for mobile players, they don't require using the Penalty History. Please check out the steps above in my pinned post. You can find it at the top of this thread. Follow those steps, and you can send in a ban appeal to our Terms of Service team. They'll take a look into things from there for you.

- EA_Lanna